Refund policy
Refund and Return Policy
We want every Confirel order to arrive in the condition and quantity agreed with you. Please contact us within 72 hours after delivery if you need to report a problem or request a return.
Damaged, defective, expired, incorrect or incomplete orders
If an item arrives damaged, defective, expired or different from what was confirmed, or if an item is missing from your delivery, contact us within 72 hours after delivery.
Please provide:
- your order number;
- the name of the affected product;
- a description of the problem; and
- photographs of the product, packaging or delivery where reasonably available.
We may request further information so that we can investigate. When the problem is confirmed, Confirel will arrange an appropriate replacement, exchange or refund. Confirel will bear or arrange the reasonable return-delivery cost when the return results from our error or from a damaged, defective or expired product.
Opening a product to discover or verify a defect does not automatically disqualify a valid claim.
Change-of-mind returns
An unopened food or beverage product may be considered for a change-of-mind return when:
- you contact us within 72 hours after delivery;
- the product is unopened, unused and sealed;
- it remains in its original packaging and saleable condition; and
- you provide proof of purchase.
Opened food and beverages cannot be returned because of a change of mind. This restriction does not apply when the product is damaged, defective, expired or incorrect.
The customer is responsible for the return-delivery cost for an approved change-of-mind return. Original delivery fees are not refundable for a change-of-mind return.
Before returning anything
Contact Confirel before sending or bringing back a product. Our sales team will review the request, confirm whether it is eligible and provide the return instructions and destination. Products returned without prior confirmation might not be accepted.
Unless our sales team provides different instructions, the published business address is:
CONFIREL CO., LTD.
House 138 Bis, Street 110
Sangkat Chom Chao 3, Khan Por Senchey
Phnom Penh 120911
Kingdom of Cambodia
Refunds
After an eligible return is received and inspected, we will notify you whether the refund is approved. Because Confirel does not collect online payment during checkout, an approved refund will be arranged through the payment method agreed between you and the Confirel sales agent.
Confirel will issue an approved refund within two business days after completing the return inspection. Your bank or payment provider may require additional time to make the funds available.
Cancellations before payment or delivery
An order submitted through the website is not paid online. A Confirel sales agent contacts the customer to confirm availability, delivery, the final total and payment arrangements.
An unpaid order may be cancelled after 48 hours when Confirel has made and documented at least three unsuccessful attempts to contact the customer. Any inventory committed to the cancelled order will be released.
Contact us
To request a return or report an order problem, contact:
- Email: sales@confirel.com
- Telephone: +855 23 890 093
This policy does not limit any rights that cannot lawfully be excluded under applicable consumer protection law.